Cancellation Policy
Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal of 14 days. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession (§ 13 German Civil Code – BGB).
Exclusion or Early Expiry of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.
This applies in particular to products that are individually printed or embroidered with logos, graphics, or text according to your specifications.
Since we only produce such customized goods made to customer order, there is no statutory right of withdrawal for these products.
Right of Withdrawal for Non-Customized Goods (e.g., stock items without customization)
For non-customized products, we grant you the statutory right of withdrawal of 14 days. The period begins on the day you or a third party designated by you receives the goods.
Consequences of Withdrawal
If you withdraw from the contract in due time (in the case of non-customized goods), we will refund all payments received from you, excluding delivery costs and a restocking fee of 20%, provided that this fee was expressly agreed in advance.
We will use the same payment method for the refund that you used in the original transaction, unless expressly agreed otherwise with you.
You shall bear the direct costs of returning the goods.
Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it to info@eazybot.de:
I hereby withdraw from the contract concluded by me for the purchase of the following goods:
Ordered on: ___ / received on: ___
Name of consumer:
Address of consumer:
Date:
Signature of consumer (only if submitted on paper)
Note on Transparency Obligation
We explicitly point out on the product pages and during the ordering process if the item is a customized product for which the right of withdrawal is excluded.